Refund and Cancellation Policy

Last Updated: August 2026 | Effective Date: August 2026

Thank you for choosing Theorify QPTool. Because our services involve immediate digital provisioning of premium SaaS tools, cloud infrastructure storage, and AI question generation quotas, our policies are detailed below.

Summary: All digital subscription purchases and AI credit unlocks on Theorify QPTool are final and non-refundable once activated, except in cases of verified duplicate billing or technical transaction failures.

1. Digital SaaS Purchases & Strict No-Refund Policy

Due to the immediate digital delivery and consumption nature of AI generation tokens and cloud formatting tools:

  • All subscription plan payments (including Pro Monthly at ₹499 and Pro Annual at ₹4,999) are non-refundable once processed and activated on the user's account.
  • No partial or pro-rated refunds are provided for early cancellation, unused portions of a subscription term, or unused AI credits.

2. Eligible Exceptions: Duplicate Billing & Transaction Glitches

A full refund will be honored under the following strict conditions:

  • Duplicate Billing: If your bank account or card was debited multiple times due to a gateway lag or network timeout for the same subscription order.
  • Payment Deducted Without Activation: If money was debited from your account via Razorpay/UPI/Card but your account was not upgraded due to a verifiable server communication failure, and our engineering team is unable to manually provision your access within 24 hours.

3. Refund Processing Timeframe

For verified duplicate or failed transactions:

  • Refund requests must be reported to support@theorify.in within 48 hours of the transaction with proof of debit (Razorpay Payment ID / Bank reference number).
  • Once verified, approved refunds are initiated through Razorpay to the original payment method (UPI, Credit/Debit Card, Netbanking) within 5 to 7 business days.

4. Cancellation Policy

  • Users can choose not to renew their subscription at any time.
  • Canceling renewal ensures no future billing occurs. You will continue to have full access to all Pro features and saved papers until the end of your current active billing cycle.
  • Free tier accounts can be deactivated or deleted anytime upon request.

5. How to Request Assistance

For billing disputes, duplicate charges, or invoice inquiries:
Email: support@theorify.in
Subject Line: Billing Dispute - [Your Registered Email] - [Payment ID]
Resolution SLA: 24 to 48 business hours